← Back to novel This Call May Be Recorded

This Call May Be Recorded CHAPTER 16

Chapter 16 — Items in Custody

15 minute read Chapter 16 of 21

MAKE YOURSELF HEARD

Want to listen to this chapter?

The recording isn’t ready yet. Tell us you’d like it—your request helps us choose what to narrate next.

No sign-up needed. One request per chapter from this browser.

Friday · 6:03 a.m. Grace period: 24 h 55 m remaining Retention acceptance: 9 h 57 m

At six o'clock Omaha's job ran, and it made no sound.

I was in Terrence's office by then, on the visitor's chair, with Tollefson standing in the doorway holding the handcuffs he'd taken off me at 5:58 and hadn't found a place to put. The glass wall looked out on the floor. Marisol had been put at 13 with a paper cup of tea somebody had found her. Terrence stood by the board with an agent, and at six he looked at his bare wrist, where a watch would be if the floor hadn't put a clock on every wall, and then at the carpet.

That was all. Every recording we had ever made stopped being anything, in a cage we had left unlocked. There was no chime. Nobody came out of aisle 4 and said so.

The boat was still taped to the outside of the glass. From inside the office you see the back of the page, with the picture showing through, and the Lund was facing the wrong way.


Kessler came at ten to seven with a laptop under her arm. She sat in Terrence's chair, which he'd never let me touch, and put the laptop on his desk, and put the cow beside it. She didn't say good morning. She put a folder on the other side, and I recognized it, because I'd read the label upside down on Wednesday.

"You went onto a federal site at 2:41 a.m.," she said, "with a manager's badge and a woman in her nightgown, and you took data out of it."

"It's Brightline's data."

"It's evidence in a matter I didn't know needed a preservation order." She stopped, and started again, lower. "Dee, I'm not angry. What happens next isn't about that."

"Play it," I said.

Something in her let go of the technique. She opened the laptop and put the cow in the port, and played it once: the greeting, the hiss, Terrence's hello, the click. She watched the screen and not me. When it ended she put her hand on the lid, and it stayed there.

"It proves it to us," she said. Her voice was short now, and had dropped the first names. "It doesn't prove anything to the Review. The Review reads its own log, or it hears its own recordings if it's made to. I don't know what's on them, and I don't know where it thinks a notice starts."

"Then ask it."

"Dee."

"One question. Did each line drop before the disclosure started? It'll tell you. It doesn't lie. You don't even have to ask it what to do. Just ask it what happened." I had my hands on my knees, and I didn't let them do anything.

Kessler looked at me for a long moment. Tollefson, in the doorway, found something interesting in the handcuffs.

She didn't answer. She took the cow out of the port, put it in her jacket pocket, and picked up the laptop.

"Stay here," she said, and went out.


There's a speaker on Terrence's desk about the size of a paperback. The feds had wired it on Tuesday to the recorder under station 14, so that whoever was in the office could hear the floor. It carries the human side, and only that.

At 8:04 it carried Kessler.

She was at 14 in my chair with the headset on. Through the glass I could watch her lips, and the speaker on the desk gave me her voice. She said Hollis's name. She waited. Then, in the tone I had taught to a whole building without meaning to:

"Would a recording made by the customer's own operator be considered?"

Two point eight. The speaker gave me the room: a chair creaking, a page turned.

"It determines on its own log," Kessler said, out to the floor, and wrote something down.

She had asked that on Thursday, and she knew the answer. It was a question you ask so you can say you asked.

I watched her hands. One held the pencil and one lay by the keyboard. I waited for the second question, the one about the lines dropping. It would take her eight words.

Her mouth stayed shut. After a minute she lifted the headset off one ear and looked down at the pad.

"She didn't ask it," I said.

"No," said Tollefson, who had come to stand beside me. "I heard."


At 9:04 Kessler stood in the office doorway with her phone against her ear. She had her back to me, so I had her shoulders, and the back of her neck, and one hand holding the door frame.

She listened for nearly two minutes.

"Yes, sir," she said. She listened again. "Yes, sir. Four o'clock."

She lowered the phone, and looked at its dark screen, and put it in her pocket. Then she turned round and took two sheets of paper from the blue folder on Terrence's desk. One was the coverage letter from Thursday, with the paragraph on page two struck through in her pen and A.K. beside it. The other was warm from a printer.

"Meridian's contracts office sent this to my inbox at 8:47," she said. "The charge sheet was in their system by 8:30. They read those."

I took it. It was on the letterhead of Meridian Federal Services, and it said, in a box, Interim dependent coverage: terminated. It had Junie's name and her date of birth.

"You struck that clause," I said. "Yesterday. In front of me."

"I did. It doesn't bind them. It bound me."

"So it's Meridian's letter. It isn't yours."

"No." She looked at the struck page and not at me. "It isn't mine."

"Can it be undone?"

"Their contracts office answers on Mondays." She put the folder under her arm. "Brightline's benefits run to the thirty-first."

"Then I have the thirty-first."

"The referral goes to the U.S. Attorney today. The entry goes with it." She went to the door. "And I can't call a caseworker about a woman I've had charged and ask her to be kind. Not from this office, not today. I said Thursday I could make the file say. That was Thursday."


At five past ten Tollefson brought Terrence up the two steps and into his own office.

Terrence stopped in the doorway, where he always stops before telling somebody something he has already told them. He looked at his desk. He looked at the back of the boat. He looked at Kessler, who'd come back to sit in his chair.

"I'd like to make a statement," he said. "I'd like Dee to be here for it. I'd like it noted that I asked."

"Mr. Boyle," said Kessler, "you're entitled to a lawyer."

"I know. I've read the form." He turned to Tollefson. "I've read every form in that building. I'd guess there's one for this."

There was. Tollefson had it on his clipboard and read him the top of it, and Terrence listened with his head slightly down, and asked whether there was a line for voluntary. Tollefson said there was, further down. Terrence said he'd like it ticked. He took the pen, and held it at both ends, and then at one end, and signed his name in capitals.

"Do you want the whole thing," he said, "or the short version?"

"Whatever's true," Kessler said.

"It's the same length." He kept his eyes on the desk. "I didn't give her the code. I left it where she could find it. Every day since June. I wanted somebody to use it."

The speaker was off. The floor was on the other side of the glass, where Marisol had got up from 13 and was standing with the tea in her hand. She couldn't hear us. She could see Terrence's face, and I watched her put the cup down.

"Since June," said Kessler.

"I saw it in the audit log, the first week. I didn't move the note." He said the last part to the desk, and then he lifted his eyes and said the rest of it to her. "I did that on purpose."

"You understand what you just said, on a federal site."

"Yes, ma'am."

"It isn't something you can take back."

"I don't want to take it back."

"Your package." She'd started to say it kindly, and had stopped. "That's for cause, on its face. And your name goes next to hers in the referral."

"Page four," he said. He glanced at me for a moment. "I've read page four."

"Terrence," I said.

"Don't." He said it fast, with his hand up. "I'm doing a form."

He wrote it out himself. Tollefson gave him a statement sheet and a clipboard, and he stood at the corner of his own desk and wrote in block capitals for a page and a half. Once he crossed a word out and initialed it. Kessler read the sheet upside down while he wrote, the way she'd read mine on Thursday, and I watched her get to the second paragraph and stop reading.

He signed it. Tollefson signed under him as witness.

"It goes in the file," Tollefson said.

"Does it help her?" I asked.

"I don't know," said Kessler. "It isn't mine to say."

"Can I have a copy?" Terrence said.

"Yes, sir."

"Carbon, or—"

"Photocopy."

"That's fine," Terrence said.

I had asked him for his badge twice. He had not been asked for this.


They released Marisol and Terrence at eleven. Marisol went past the toy aisle on her way to the front doors with her purse and her coat still on over the nightgown, and she stopped and looked at me and didn't say anything, and then she said, "Eat something. I mean it," and went. Terrence went out behind her without his lanyard, carrying his copy of his statement in both hands like a hot dish.

Mine took longer, because I was the one with the charges. Somebody had set up a folding table in the old toy aisle, under a hook that still said 7 — SEASONAL, and a woman with reading glasses pushed up in her hair rolled my thumbs, one at a time, on a glass plate. She was gentle about it, and told me to let go of my own thumb, and I had to be told twice.

"Can I ask you something?" she said. "It's not for the file."

"Go ahead."

"What do they sound like?"

I thought about it, because she had asked properly.

"Polite," I said.

"That's what I told my husband," said the agent, and rolled my left pinky.


Tollefson drove me home himself, at 12:40, in a gray sedan with a coffee ring on the dashboard. He read me my conditions off a sheet, in the tone people use when they'd rather not. I was to stay off the property on West 41st Street. I was to have no contact with the Contact Cell except through counsel. I was to appear Monday at ten. The referral on the credits was Kessler's and not in his hands, and he said so twice, as if he'd been told to.

"Was it the man in aisle 3?" I asked, at a light on Minnesota Avenue.

"It was the man in aisle 3. He's twenty-six. He said 'Oh, good' to three people in the middle of the night, and it's going to be the thing he's remembered for." The light changed. "I told him I've done worse."

"Have you?"

"Not today."

At my curb he said he'd bring my car from the lot, and I said he didn't have to, and he said it was on his way. It wasn't. He waited until I had the front door open, then drove off without looking at the building.

My phone had come back to me at the folding table in a plastic bag with the charger cord wound around it: nineteen missed calls, eleven voicemails, and a text from Marisol at 12:04. Pension "under review." Don't you dare say sorry. — M. I turned the ringer all the way up. Dana Ruud would call, and Cody would call, and I had stopped being someone who could afford a silent phone.

Dana Ruud didn't call. She knocked at 1:30.

She was in her forties, in a wool coat, with a state lanyard and a clipboard held against her chest. She said at the door that this was not the visit, and then she said her name and her department and asked to come in.

"You said four," I said.

"I don't put news on a family at four o'clock with the door open." She stayed on the mat until I stepped back. "Mr. Pruitt's attorney filed yesterday at five. He wants emergency temporary custody, and he's got a charge sheet to attach to it. You know that?"

"He called."

"Then you know what it turns on." She looked at the butter shelf in the refrigerator door, where the pens were, and I looked at them again over her shoulder because I couldn't help it. She looked at the sharps container on the kitchen table, and I said it was there because the table was where Junie did them. She looked at the trombone case in the hall and asked whose it was.

"Third chair," I said.

She wrote that down too.

"This isn't a finding, Ms. Pruitt. It's a plan." She put the clipboard on the table next to the sharps. "Junie stays upstairs with Mrs. Hultgren, who's signed as the safety person. You can see Junie, supervised. At four I come back and sit in this kitchen and write down what's in it. If it's a parent and a safety person and a plan, I tell the court to leave it alone. If I knock and nobody answers, or the parent is at a federal site, or in a cell, I write that. The judge reads what I write at five. Mr. Pruitt's flight lands tomorrow at 10:40 in the morning."

"I didn't ask him to come."

"I did," said Dana. "You weren't reachable."

The plan was two pages, and Mrs. Hultgren had already signed it upstairs. I signed in the place she showed me, and she showed me where to put the date.

"I'll be home at four," I said.

"I'll knock once," said Dana.

Then she said I could say hello from where I stood, and she opened the door to the front hall, and Junie was at the top of the stairs in her school clothes, with Mrs. Hultgren's hand on her shoulder. My phone said 118, and Junie said it out loud from the landing, so I wouldn't have to take it out.

"It's 118," she said. "Flat."

"That's good."

"I'm allowed to stay up here. Ms. Ruud said. You're not supposed to come up. That's in the plan."

"I know."

She lifted a hand. She didn't wave it. She held it open at the height of her shoulder, and I put mine up the same at the bottom of the stairs, and we stood there. Then she took Mrs. Hultgren's hand and went. At two Mrs. Hultgren walked her to Prairie Wind for the last hour, because attendance was part of the plan too.

Tollefson came at 1:50 with my car keys and hung them on the hook by the door. He stood in the kitchen a moment longer and didn't say what he'd come to say, and I didn't ask.


I sat down at the kitchen table across from the sharps container, with my phone in front of me and the plastic bag still on the chair. I went through the voicemails from the bottom.

Most were reporters. One was Carla Stroh, reminding me of my obligations. One was a woman from a church in Brookings who wanted me to know she'd been praying, and I listened to all of it.

The last was Iris.

"Dee, it's four in the morning here, and I'm not asleep, so don't feel bad about the hour." Her voice was very clear, the way a voice is that has spent a career being clear on bad lines. "I saw the trucks in your parking lot on the television. I'm not calling about anything. Just checking that you're all right, dear. I'll stay by the phone."

I saved it. I didn't call her back, because I had nothing I could say and be honest, and she'd know.

At 2:10 my phone lit on the table. It didn't say a name. It said UNKNOWN, in the gray type the phone uses for a number it doesn't have.

I picked it up.

"Hello."

Nothing.

I stood up. I don't know why. Standing has always felt more like work. I stood in my own kitchen with the phone against my ear and the keys on their hook, and I counted from the end of my hello, because that's what I do.

One. Two. It was an even hiss. It had no kitchen behind it. Three. Four.

Five. That's where the script ends.

Six.

I waited.

End of chapter 16